How to Be an Extraordinary Leader
"…we too can become extraordinary leaders if we only embrace the fact that success is not so much a function of intelligence or natural ability, but rather of commitment to…
The Capability of Your People
"Remember, the ability of your company to be competitive and survive lies not so much in solutions themselves, but in the capability of the people in your organization to understand…
Leadership and Culture
"I have come to think of leadership and culture as so intertwined that one cannot existing without the other." The Toyota Way 2nd Edition by Jeffrey K. Liker (McGraw Hill,…
Building a Culture
"Building a culture takes years of applying a consistent approach with consistent principles." The Toyota Way 2nd Edition by Jeffrey K. Liker (McGraw Hill, 2021) p. 230.
Eyes on Leaders
"So all eyes are on the leaders, who can make or break the Lean culture very easily." The Toyota Engagement Equation by Tracy & Ernie Richardson (McGraw Hill, 2017) p.…
Culture is at the Root
"The toughest and most basic challenge for companies that want to learn from Toyota is how to create an aligned organization of individuals who each have the DNA of the…
Culture at the Core
"From the time Toyota first started its operation, the leaders believed that the key to success was investment in its people. Toyota culture has evolved since the company's founding and…
Continuously Improve the Value-Creating SYSTEM
I've decided to make a small improvement in my definition of LEAN: I'm changing the last word "process" to "system." My improved definition now reads: Lean is a people-centered culturewhere…
Hard or Soft?
"Be hard on the process, but soft on the operators." A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141.
How Change Happens
"Nothing changes until leader behavior changes." Attributed to Rensis Likert in Creating a Lean Culture, 3rd Edition by David Mann (CRC Press, 2015), p. 237.
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