Hard or Soft? Post author:Ray Randolph Post published:April 11, 2024 Post category:Juicy Quote “Be hard on the process, but soft on the operators.” A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141. Tags: People, Process Read more articles Previous PostToo Much Inventory Reduction Can Hurt Next PostCulture at the Core You Might Also Like Sustainable Competitive Advantage July 11, 2024 Constant Problem-Solving July 23, 2024 Confirm that 5S is Being Followed: Audits March 21, 2024