"People often equate “Lean” with the tools that are used to create efficiencies and standardize processes. However, implementing tools represents at most 20 percent of the effort in Lean transformations.…
"In the factories Toyota created a role called 'team leader' made up of hourly production workers selected for their leadership potential. The group leader seeks out team members with potential,…
"It is clear that the difference between success and failure starts with leadership. This starts at the top, but ultimately the process is carried by those in the middle supporting…
"Dr. W. Edwards Deming had a profound impact on Toyota in many ways, but one thing in particular stands out: a deep belief that most problems are system problems that…
"On this journey you learn to impose on yourself the same kind of disciplined adherence to process you now expect of operators in following their standardized work or standardized procedures.…
"…we too can become extraordinary leaders if we only embrace the fact that success is not so much a function of intelligence or natural ability, but rather of commitment to…
"I have come to think of leadership and culture as so intertwined that one cannot existing without the other." The Toyota Way 2nd Edition by Jeffrey K. Liker (McGraw Hill,…
"Nothing changes until leader behavior changes." Attributed to Rensis Likert in Creating a Lean Culture, 3rd Edition by David Mann (CRC Press, 2015), p. 237.
"There is a famous saying, 'You get what you measure.' It may be more appropriate to say, 'You get what you challenge.' Teams will respond to challenges if they are…