How an “Action Plan” Succeeds
"Critical to Toyota's success is single-point accountability. One person's name goes up next to each item in an action plan. But in order to succeed, the individual responsible must work…
2 Pillars of Lean: Discipline and Accountability
"This culture (at Toyota) has, in our view, two pillars—the discipline to follow a path of continuous problem solving and self-improvement, and accountability to work standards, fellow team members, company…