Hard or Soft? Post author:Ray Randolph Post published:April 11, 2024 Post category:Juicy Quote “Be hard on the process, but soft on the operators.” A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141. Tags: People, Process Read more articles Previous PostToo Much Inventory Reduction Can Hurt Next PostCulture at the Core You Might Also Like God Worked for the Sheer Joy of it April 30, 2024 You Get what you Challenge February 27, 2024 Leaders are Teachers September 27, 2024