“Be hard on the process, but soft on the operators.”
A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141.
Hard or Soft?
- Post author:Ray Randolph
- Post published:April 11, 2024
- Post category:Juicy Quote
“Be hard on the process, but soft on the operators.”
A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141.