Hard or Soft? Post author:Ray Randolph Post published:April 11, 2024 Post category:Juicy Quote “Be hard on the process, but soft on the operators.” A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141. Tags: People, Process Read more articles Previous PostToo Much Inventory Reduction Can Hurt Next PostCulture at the Core You Might Also Like The Lean Definition of Flow March 28, 2024 Improvement and Job Satisfaction June 14, 2024 Leaders are Teachers…of Problem Solving August 7, 2024