Hard or Soft? Post author:Ray Randolph Post published:April 11, 2024 Post category:Juicy Quote “Be hard on the process, but soft on the operators.” A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141. Tags: People, Process Read more articles Previous PostToo Much Inventory Reduction Can Hurt Next PostCulture at the Core You Might Also Like One Reason Lean Implementations Fail November 6, 2024 Going to the “Gemba” May 17, 2024 Developing People: The most important responsibility… January 31, 2024