Hard or Soft? Post author:Ray Randolph Post published:April 11, 2024 Post category:Juicy Quote “Be hard on the process, but soft on the operators.” A Toyota saying quoted in Toyota Kata by Mike Rother (McGraw Hill, 2010) p. 141. Tags: People, Process Read more articles Previous PostToo Much Inventory Reduction Can Hurt Next PostCulture at the Core You Might Also Like The “Deeper Challenge” in Lean July 12, 2024 God Worked for the Sheer Joy of it April 30, 2024 Effective Lean Training September 19, 2024