“At Toyota, it was important to perform as individuals, but the key element was about working and improving together as a team. It was amazing to me at a young age to experience a different culture and to see firsthand what that looked like through interactions on the job. I was absorbing those values of teamwork and respect through my daily work, and didn’t even know it–it was a conditioning process.”

Tracy Richardson describing her early days as a 19-year old new hire at Toyota in The Toyota Engagement Equation by Tracy & Ernie Richardson (McGraw Hill, 2017) p. 30.