“None of us like to see reality when it’s unpleasant or disappointing; all of us are guilty, at least to some degree of wanting rose-colored glasses. This is not an excuse for punishing those who tell us the truth, and the tendency to do so must be vigorously resisted. If people raise a problem or an unpleasant issue, don’t chastise them or treat them as if they have a bad attitude. Thank them.”   

BE 2.0 by Jim Collins and Bill Lazier (Portfolio/Penguin, 2020) p. 182.