The Key to Success
"The key to success is to have a production system that highlights problems and a human system that produces people who are able and willing to identify and solve them.…
Leaders are Teachers
"A strong assumption within Toyota's culture is that managers are leaders and leaders are teachers. This is something you cannot easily see simply touring a Toyota plant. The most important…
Make Your People “Increasingly Capable”
"At Toyota, OJD [On the Job Development] is arguably the most important responsibility of all managers and Toyota has developed a systematic approach. Toyota uses the term 'development' because it…
Training: Stay with the Student Until…
"The instructor's responsibility is to stay with the student until they can comfortably perform the job to takt time following the standardized work. This is known as the 'stabilization stage.'…
Worst Possible Training Environment
"In Toyota, they never believed that […that classroom training alone is effective at developing people…]. They always believe that what really matters is not the hours of classroom training, but…
Training Increases Loyalty
"The research is definitive that training and development increases loyalty. Besides, what's the alternative? Do you really want the people you have right now to NOT be the best trained…
Something is Different Here…
"At the same time as new hires are learning the basic skills of the job, they are being socialized into the Toyota Way of doing things. For example, just being…
Effective Lean Training
"Learning Lean is a hands-on proposition. Effective Lean training calls for something different than the typical classroom approach." Creating a Lean Culture, 3rd Edition by David Mann (CRC Press, 2015),…
Training: Convert Desired Behavior into Actual Behavior
"Once the standardized work is defined it provides a picture of what should be happening. To turn the desired behavior into actual behavior requires training through enough repetitions that the…
Team Leaders Conduct Training
"The instructor's responsibility is to stay with the student until they can comfortably perform the job to [the target time] following the standardized work. This is known as the 'stabilization…