“We Need Their Hearts and Minds.”
"In order for leaders to create environments where skilled and motivated people can bring their skills, work together in a safe environment as well as a smart environment, to make…
Use the Minds of the Many
The foundation of Lean is thinking people. Human beings have a set of mental skills that enable them to think thoughts, develop plans, trouble-shoot problems, and experiment with ideas to…
Leaders are Teachers
"A strong assumption within Toyota's culture is that managers are leaders and leaders are teachers. This is something you cannot easily see simply touring a Toyota plant. The most important…
Make Your People “Increasingly Capable”
"At Toyota, OJD [On the Job Development] is arguably the most important responsibility of all managers and Toyota has developed a systematic approach. Toyota uses the term 'development' because it…
Team Leaders Conduct Training
"The instructor's responsibility is to stay with the student until they can comfortably perform the job to [the target time] following the standardized work. This is known as the 'stabilization…
Support and Develop
"Team leaders are not responsible for performance reviews or disciplinary action but are there to support and develop the team members." The Toyota Way 2nd Edition by Jeffrey K. Liker…
The “Deeper Challenge” in Lean
"We have also discovered that, behind all the tools for operational excellence and the different management system needed to support their use, lies a much deeper challenge: to develop the…
A Manager’s Most Important Responsibility
"At Toyota, OJD [On the Job Development] is arguably the most important responsibility of all managers and Toyota has developed a systematic approach. Toyota uses the term 'development' because it…
The Core of Toyota Culture
"One can even say that the core of Toyota culture is a practical approach to scientific thinking. If, in fact, improvement based on scientific thinking is what brings TPS to…
Respect for People Includes Challenge to Grow
Genuine respect for people includes challenging them to excel and fulfill their potential.