LTS.02.05 Don’t Blame; Learn and Improve


SKU: LTS.02.05 Category:


Lean Training Series topic LTS.02.05 “Don’t Blame; Learn and Improve”
Learn more about the Lean Training Series here.

This topic covers these points:
* Brief review of the definition of Lean.
* Lean is like an iceberg: a small part is visible; most important parts “under the surface”: attitudes, thinking, teamwork, leadership, etc.
* Lean expects to have problems regularly for these reasons:
1) Rapidly changing world
2) Fallen/flawed world
3) Fallen/flawed people-including US!
* The usual response to problems is blame-and-shame
* Scolding and blame-and-shame are ineffective
* If we are to become an “army of problem-solvers”, we must bring problems to the surface
* We need a culture that feels like, “Its Safe Here”
* Respect for people means assuming they WANT to succeed
* Better response: ask what in our current process caused a person who wants to succeed to fail.
* Improve process so people are more likely to succeed
* Slogan: “be hard on the process, but soft on the people”
* A “learn and improve” response to problems is more effective AND more fulfilling

Before adding this item to your cart, choose a format option:
PPT download  PowerPoint File: delivered by download after purchase.
Print version  Printed version shipped via UPS or USPS. Slides printed on 11″ x 17″ cardstock; Script Pages, Instruction Pages, and any additional documents printed on letter size paper.
microSD  PowerPoint file on microSD card, delivered by first class mail. Requires a microSD card reader connected to your device.
Video download  Video of slides with Ray Randolph reading script: delivered by download after purchase.

Additional information

Weight N/A
Dimensions N/A

PPT download, Print version, microSD, Video download