“This culture [Toyota’s] has, in our view, two pillars–the discipline to follow a path of continuous problem solving and self-improvement, and accountability to work standards, fellow team members, company goals, and the customer experience. However, we didn’t see these as two separate elements. Somehow they were both interwoven as a single entity that pervaded our daily work. For us, they represented the feeling of the Toyota culture that was atmospheric.”

The Toyota Engagement Equation by Tracy & Ernie Richardson (McGraw Hill, 2017) p. 5.