Productivity drives competitive differentiation
"So it dawned on me that the key driver of internal cost is productivity and that productivity determined over 90 percent of our internal costs (our controllable costs; the costs…
How to ruin your company culture
"There's no better way to destroy a great culture than to retain people in key seats who fail to perform or run roughshod over the company's core values." BE 2.0…
Batching in the Restaurant Business
"We know from long experience that making elements of the finished product, such as steamed milk, in batches might seem efficient, but it creates a lot of waste. Especially when…
Why you need a “Lean Management System”
"Many people go to the gym and exercise but few people are really fit. Similarly, many organizations use Lean tools but few are truly Lean. In both examples the key…
The defect in our brains
"Unfortunately, our general human tendency is to assume with great certainty that we know far more than we really do. Our primitive brain hates uncertainty and drives us to assume…
Discipline and Accountability
"This culture [Toyota's] has, in our view, two pillars--the discipline to follow a path of continuous problem solving and self-improvement, and accountability to work standards, fellow team members, company goals,…
A simplistic look at Lean
"If you look at the Toyota Production System simplistically, it's about making problems and improvement opportunities visible to workers and management, and addressing them as close to the source as…
What deeply trained Lean sensei look for…
Description of what deeply trained Lean sensei look for when visiting an operation that claims to be Lean: "… If they see material flowing smoothly through the plant from start…
Lean is engaging everyone
"Instead, [Lean] is about seeking accelerating, dynamic economies through engaging everyone — shop floor and management — in using scientific problem-solving to define and continually improve their work, supported by…
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