Respect for People Includes Challenge to Grow
Genuine respect for people includes challenging them to excel and fulfill their potential.
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Developing People: The most important responsibility…
"At Toyota, OJD [On the Job Development] is arguably the most important responsibility of all managers and Toyota has developed a systematic approach. Toyota uses the term 'development' because it…
Lean Thinking…Superior Performance
"There is no doubt in our minds that, first, Lean thinking is a way of thinking that is radically different from mainstream management's thinking and, second, that it leads to…
Cultural Decay
"The concept of entropy also applies to culture. Culture tends to decay over time unless there is continual new energy being fed into the system to keep it going. In…
“Entropy”: the Tendency to Decline (Part 1)
"Remember the law of entropy1, in which organized systems tend to move toward states of increasing disorganization? Lean production and Lean management are not physics, but the law of entropy…
Productivity drives competitive differentiation
"So it dawned on me that the key driver of internal cost is productivity and that productivity determined over 90 percent of our internal costs (our controllable costs; the costs…
How to ruin your company culture
"There's no better way to destroy a great culture than to retain people in key seats who fail to perform or run roughshod over the company's core values." BE 2.0…
Batching in the Restaurant Business
"We know from long experience that making elements of the finished product, such as steamed milk, in batches might seem efficient, but it creates a lot of waste. Especially when…