Lean Thinking…Superior Performance
"There is no doubt in our minds that, first, Lean thinking is a way of thinking that is radically different from mainstream management's thinking and, second, that it leads to…
Cultural Decay
"The concept of entropy also applies to culture. Culture tends to decay over time unless there is continual new energy being fed into the system to keep it going. In…
“Entropy”: the Tendency to Decline (Part 1)
"Remember the law of entropy1, in which organized systems tend to move toward states of increasing disorganization? Lean production and Lean management are not physics, but the law of entropy…
Productivity drives competitive differentiation
"So it dawned on me that the key driver of internal cost is productivity and that productivity determined over 90 percent of our internal costs (our controllable costs; the costs…
How to ruin your company culture
"There's no better way to destroy a great culture than to retain people in key seats who fail to perform or run roughshod over the company's core values." BE 2.0…
Batching in the Restaurant Business
"We know from long experience that making elements of the finished product, such as steamed milk, in batches might seem efficient, but it creates a lot of waste. Especially when…
How I help you on your Journey to OUTSTANDING
The best way I know to get to OUTSTANDING is the Lean Business Culture.
Why you need a “Lean Management System”
"Many people go to the gym and exercise but few people are really fit. Similarly, many organizations use Lean tools but few are truly Lean. In both examples the key…
The defect in our brains
"Unfortunately, our general human tendency is to assume with great certainty that we know far more than we really do. Our primitive brain hates uncertainty and drives us to assume…