5S: Treating Workers like “Surgeons”
"It is useful to think of the operator [worker] as a surgeon. Obviously, a surgeon needs to focus completely on the patient. The last thing you want is the surgeon…
“5S” makes Work Areas Safe, Productive, and Reliable
"The objective of workplace organization is to create a functionally organized work environment and not to simply give the appearance that things are organized." Lean Office and Service Simplified by…
2 Pillars of Lean: Discipline and Accountability
"This culture (at Toyota) has, in our view, two pillars—the discipline to follow a path of continuous problem solving and self-improvement, and accountability to work standards, fellow team members, company…
More Standards = More Creativity??
"The paradox of Lean is that the more structure and standards you have in place, the more flexible and creative you can become." Flatlined: Why Lean Transformations Fail and What…
Who Has Permission to Change Standards?
"At Toyota (like most other manufacturers), there are certain standards (safety, equipment settings, quality tests, etc.) which are determined and set by various professionals. The question comes up, how can…
Who “owns” Standardized Work?
"Toyota does not want individual employees to 'own' their standardized work, and uses job rotation so no one employee owns any one job.… Once the process is operating at some…
The key to “begin continuous improvement”
"The establishment of standardized processes and procedures is the greatest key to creating consistent performance. It is only when the process is stable that you can begin the creative progression…
How to Make Improvement Possible
"Accordingly, training underscores a perpetual cycle: perform standardized work, encounter variation, conduct problem solving, set a new standard, train everyone to the new standard, and perform to the new standard.…
Definition of “Standardized Work”
"By "standardized work," we are referring to the most efficient and effective combination of people, material, and equipment to perform the work that is presently possible. "Presently possible" means it…
Standardized Work: Baseline for Improvement
"Standardized Work is a concept that is often misunderstood in the context of the lean journey. Many times we have heard the comment that standardized work is going to make…
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